jeetbuz's Privacy Policy

jeetbuz (referred to as "Platform", "we" or "us") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy explains what information is collected when you use jeetbuz's website, mobile app, or any other channel, why it is collected, and how it is managed.

By registering on our platform or continuing to use our services, you accept the terms of this policy. For full details on our terms of service, please read the Terms and Conditions page, which covers account management, deposits and withdrawals, and all betting-related matters.

This policy applies only to jeetbuz's services. Third-party websites or services are governed by their own privacy policies, and jeetbuz is not responsible for those.

jeetbuz collects your information at various levels. The types of data collected are described in detail below:

2.1 Registration and Identity Information

When you open an account, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Current address
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

Records of transactions processed through bKash, Nagad, Rocket, and Upay during deposits and withdrawals are stored. This includes the transaction amount, time, and transaction reference number. Full payment card or bank account details are not stored on our servers.

2.3 Usage and Behavioral Data

Some data is collected automatically from your activity on the platform, such as:

• IP address and device information
• Browser type and operating system
• Pages visited on the platform and time spent
• Betting and gaming history
• Login time and location data

jeetbuz uses your information for specific and legitimate purposes. These purposes are described in detail below:

3.1 Identity Verification and Account Management

Verifying the identity of each account holder is part of our responsibility. This is done to prevent fraud, comply with anti-money laundering (AML) regulations, and ensure account security. OTP verification and other security measures are also part of this process.

3.2 Service Delivery and Improvement

Behavioral data is analyzed to make your gaming and betting experience more relevant. This includes identifying preferred game categories, resolving technical issues, and improving platform performance.

3.3 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests accurately and to maintain transaction history. This ensures the accuracy of account balances.

3.4 Customer Support

When you contact us via live chat or email, account and transaction information is used to resolve your issue quickly and accurately.

3.5 Responsible Gaming

We monitor users' gaming patterns so that support can be provided promptly if any signs of harmful behavior appear. Our full policy on this and the self-exclusion facility are described on the Responsible Gaming page.

jeetbuz does not sell or rent your personal information to any third party for commercial purposes. However, limited information may be shared in certain circumstances:

4.1 Service Provider Partners

Necessary information is shared with payment gateways, identity verification services, and technology support providers. These parties are required to use the information only as directed by us and are bound by strict confidentiality obligations.

4.2 Legal Requirements

In the case of court orders, government investigations, or legal obligations, relevant information may be provided to the concerned authorities. Sharing information in such cases is part of our legal duty.

4.3 Fraud and Money Laundering Prevention

In cases of suspicious transactions or identity fraud, specific information may be shared with investigating agencies. This is essential to protect the interests of all users on the platform.

jeetbuz uses cookies and similar technologies (such as local storage and session storage) on the platform. These help improve the user experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, performing security checks, and keeping the platform's core functions running. Without them the platform does not work properly, so there is no option to disable them.

5.2 Functional Cookies

These cookies are used to remember language preferences, display settings, and other personalized settings. They make each of your visits more convenient.

5.3 Analytical Cookies

Analytical data is collected to understand which sections of the platform are used most, how loading speeds are performing, and where technical issues are occurring. This data is analyzed in aggregate and no individual user is identified.

You can control or delete cookies from your browser settings, though this may limit some features of the platform.

The security of your information is our highest priority. jeetbuz applies industry-standard technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or destruction.

6.1 Encryption

All data transferred between the platform and your device is secured using SSL (Secure Socket Layer) encryption. Sensitive stored data (such as passwords) is encrypted using hashing technology.

6.2 Access Controls

Only authorized personnel can access the relevant data. Every access is logged and regularly audited.

6.3 Data Retention Period

Data is retained for a specified period while the account is active and after it is closed, in order to meet legal and regulatory requirements. Data that is no longer needed is securely deleted.

As a jeetbuz platform user, you have certain rights over your own information. We are committed to helping you exercise these rights.

• Access: You can request a copy of the information we hold about you.
• Right to Rectification: If your account contains incorrect or outdated information, you can request that it be corrected.
• Deletion Request: In certain circumstances (where there is no legal obligation to retain it), you can request that your information be deleted.
• Objection to Processing: You can object to your information being processed for certain purposes, particularly for marketing communications.
• Data Portability: Where technically feasible, you can request your information in a structured format.
• Marketing Opt-Out: You can remove yourself from promotional communications at any time.

To exercise these rights, write to the email address given in the contact section below. We will do our best to respond as quickly as possible. For general questions, detailed answers are available on our FAQ page.

All jeetbuz services are exclusively for users aged 21 and above. No one under the age of 21 is permitted to open an account or use the platform.

Age is verified during the registration process. If there is any doubt about a user's age, additional verification documents may be requested. If it is found that a minor has created an account, the account will be closed immediately and the associated data will be deleted.

A note to guardians — if you believe a minor in your family is using this platform, please contact our customer support team immediately.

jeetbuz may update this privacy policy from time to time due to business changes, technological developments, or legal requirements. Any changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, a notification will be sent to your registered email or mobile number. Continuing to use the platform after changes take effect will be considered acceptance of the updated policy.

To learn more about us and read about the platform's values and goals, visit the About Us page.

If you have any questions, concerns, or requests related to your information regarding this privacy policy, please contact our customer support team. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.